Nondiscrimination Policy

Last updated: 10/02/2024

At Outrnr, we are committed to creating an inclusive and welcoming community for everyone. This Nondiscrimination Policy outlines our expectations for all users of our platform, including hosts, guests, and employees. We prohibit discrimination based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, age, marital status, presence of children, disability, or any other protected characteristic.

1. Our Commitment

1.1. Outrnr is committed to providing equal access to our platform and services for all users, regardless of their personal characteristics or identity.

1.2. We actively work to foster an environment of mutual respect, understanding, and inclusion.

1.3. We expect all users of our platform to uphold these principles and treat others with respect and dignity.

2. Prohibited Behaviors

The following discriminatory behaviors are strictly prohibited on the Outrnr platform:

2.1. Refusing to rent to, or imposing different terms on, a guest based on protected characteristics.

2.2. Using hate speech, derogatory language, or offensive comments related to protected characteristics.

2.3. Posting discriminatory content in listings, profiles, or reviews.

2.4. Refusing to reasonably accommodate guests with disabilities, including those with service animals.

2.5. Expressing a preference for or against guests with specific protected characteristics.

2.6. Encouraging or enabling others to discriminate against protected groups.

3. Host Responsibilities

3.1. Hosts must comply with all applicable fair housing and antidiscrimination laws.

3.2. Hosts may not decline a guest based on any protected characteristic.

3.3. Hosts must provide reasonable accommodations for guests with disabilities when requested.

3.4. Hosts may not impose different terms or conditions on guests based on protected characteristics.

3.5. Hosts should use objective criteria when setting house rules and applying them consistently to all guests.

4. Guest Responsibilities

4.1. Guests must treat hosts, their properties, and other guests with respect, regardless of their personal characteristics.

4.2. Guests may not discriminate against hosts or other guests based on protected characteristics.

4.3. Guests should report any discriminatory behavior they experience or witness on the platform.

5. Listing and Booking Practices

5.1. Outrnr prohibits the use of discriminatory language or preferences in listings.

5.2. Photos of listings should focus on the property, not on the personal characteristics of the host or other individuals.

5.3. Instant Book is encouraged as it helps reduce the potential for bias in the booking process.

5.4. Outrnr may hide guest profile photos from hosts before a booking is confirmed to help prevent bias.

6. Accessibility

6.1. Hosts are encouraged to provide accurate information about the accessibility features of their properties.

6.2. Outrnr is committed to making our platform as accessible as possible for users with disabilities.

6.3. We continuously work to improve the accessibility of our website and mobile applications.

7. Enforcement

7.1. Outrnr takes reports of discrimination seriously and will investigate all complaints thoroughly.

7.2. Users found to be in violation of this policy may face consequences including, but not limited to:

• Warnings
• Temporary suspension of account
• Permanent removal from the Outrnr platform
• Legal action in severe cases

7.3. We may require users to agree to additional terms or undergo antidiscrimination training to continue using the platform.

8. Reporting Discrimination

If you believe you have experienced or witnessed discrimination on our platform:

8.1. Document the incident as thoroughly as possible.

8.2. Report the incident to Outrnr immediately through one of the following methods:

• Using the "Report" button in the app or website
• Emailing our Trust and Safety team at trust-safety@outrnr.com
• Calling our discrimination reporting hotline at 1-800-OUTRNR7

8.3. Provide as much detail as possible, including dates, times, and any relevant messages or screenshots.

8.4. Outrnr will review your report promptly and take appropriate action.

9. Training and Education

9.1. Outrnr provides resources and training to help hosts and guests understand and comply with this policy.

9.2. We regularly review and update our antidiscrimination initiatives to ensure they remain effective and relevant.

10. Policy Updates

We may update this Nondiscrimination Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about our Nondiscrimination Policy or need to report an incident, please contact us at:

Email: support@outrnr.com

By using Outrnr, you agree to abide by this Nondiscrimination Policy. We appreciate your commitment to fostering an inclusive and respectful community for all users.